Determining Key Performance Indicators for the Operational Dashboard of the IT Unit at Educational Hospitals

Abstract

 The growing healthcare data highlights the need for tools like dashboards to convert data into insights and inform decisions. This study aimed to identify the key performance indicators for designing an operational dashboard for the IT unit of Ahvaz Educational Hospitals, with the goal of enhancing transparency and efficiency. This developmental-applied study used a mixed-methods approach (qualitative-quantitative). KPIs were identified and validated through expert panel surveys, utilizing the Content Validity Index and Content Validity Ratio. A minimum dataset of 124 KPIs was finalized across seven domains: general duties, hardware, software, network, HIS, internet, and reporting. The dashboard was developed using a layered architecture (Data-Core-View) and technologies including ASP.NET Core, C#, MVC pattern, and Chart.js. Experts confirmed the relevance, clarity, and necessity of the KPIs. The dashboard enabled real-time IT performance monitoring, analytical reporting, and access control. Technological choices enhanced visualization accuracy and system responsiveness. The dashboard effectively improved IT performance monitoring and decision-making in educational hospitals, despite challenges like data sensitivity, system interoperability, and user resistance. The findings support the use of business intelligence tools in healthcare IT management.