Optimizing Health Information Management: Performance of a Dashboard for Teaching Hospitals of Ahvaz Jundishapur University of Medical Sciences
DOI:
https://doi.org/10.22034/TJT.2.4.64Keywords:
Quality Indicators, Health Care, Data Visualization, Health Information Systems, Decision Support Systems, Teaching Hospitals, Dashboard SystemsAbstract
Health Information Management (HIM) is vital for hospitals, enabling data collection, storage, and retrieval. Its effectiveness is often hindered by fragmented records, info overload, and poor decision-making. This study aimed to design and evaluate a performance dashboard for HIM in the Teaching hospitals of Ahvaz. This practical study was executed in three stages: (1) identifying key performance indicators (KPIs) via a literature review and expert consultations, (2) designing and developing the dashboard with QlikView, and (3) assessing usability using heuristic checklists and think-aloud methods. The dashboard integrated 47 KPIs, identified through a structured conceptual model and developed using QlikView, featuring interactive visualizations for health information management. While the evaluation found the dashboard useful, it also highlighted usability issues in control, error prevention, and visibility, indicating a need for improved data presentation and readability. Dashboards have proven to be essential tools in healthcare. From the perspective of hospital managers, the designed Health Information Management dashboard provides a clear, real-time view of key operational data, like patient wait times, admission trends, and record completion rates. This allows managers to quickly spot problems, make smarter decisions about staff and resources, and ultimately improve the efficiency and quality of their department's services.
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