Evaluating user satisfaction with the electronic prescription system in Ahvaz medical centers: A social insurance organization perspective

Abstract

The electronic prescription system is a significant concern for medical staff today. In Iran, the social insurance organization, as a non-profit entity, is responsible for providing health insurance services. This research aims to evaluate the electronic prescription system of social insurance from the perspective of users in selected medical centers in Ahvaz. This descriptive and analytical research was conducted in 2022-2023. The study's statistical population comprised all users of the electronic prescription system in the pharmacies, laboratories, and clinics of medical centers affiliated with social insurance organization. The descriptive statistical methods used to analyze the checklist results were based on five Likert ranges. The results indicated a relative level of satisfaction among respondents in the medical centers of the Social Insurance Organization. Specifically, 58.6% of respondents rated the performance quality of the laboratory subsystem as high. In comparison, 37.3% and 30.7% of respondents rated the performance quality of the pharmacy and clinic subsystems as high, respectively. Despite the relative satisfaction with this system's features and its widespread use in social insurance-affiliated medical centers, some drawbacks hinder user interaction quality and can negatively impact the treatment process. Therefore, it is essential to identify and address these issues to improve the system.